Category Archives: Artificial intelligence

The impact of automation and optimization on customer experience: a consumer perspective Humanities and Social Sciences Communications

Automation Manufacturing, Robotics, Efficiency In many cases, all consumers will have to do is answer a few questions to schedule their appointment; they’ll then receive an automated response confirming their selections. Chatbots that use AI and machine learning are extremely beneficial for improving customer experience. These chatbots can answer frequently asked questions almost instantly, so […]